FAQs
What payment methods do you accept?
We accept PayPal and Credit/Debit cards. Credit/Debit card payments can either be made online or taken over the phone.
How will I know if my item has been dispatched?
We will notify you via email when your item has been dispatched; delivery will then be the next working day. If you do not receive your item the next working day please email or call us.
When will I received my item?
If an item is purchased before 4:00PM Monday-Friday then it will be sent the same day for next day delivery. All orders dispatched on Friday will arrive the following Monday.
All orders placed after 4:00PM on Friday will be sent the following Monday for delivery on Tuesday, along with all order placed on the weekend.
What happens if I am not in when a delivery attempt is made?
The couriers will leave a card through the door for you to call them and arrange a re-delivery date suitable to you.
If I am not happy with my item can I return it for a refund?
For your peace of mind and in compliance with the distance selling law, we offer a 7 day money back guarantee within which, for whatever reason, you may return your item for a full refund (excluding P&P costs) - returned postage must be paid for by the buyer. Please request an RMA number if you wish to return your item, items returned to us without an RMA number will not be processed.
Please note that the item must be returned to us in the condition that it was sent out in along with the correct packaging, so that we can sell it again. If an item is not returned to us in the original condition then we reserve the right not to issue a full refund.
What happens if my item arrives damaged?
Please do not sign for the item and ask the driver to take it back. We will then send you a brand new item. Or if you have signed for item, please mention that it was “damaged” on the drivers’ electronics PDA/delivery sheet next to your signature. If the item is not signed for as damaged then you have agreed that it was received in “good condition”, therefore we cannot then launch a claim against the couriers for damaged goods.
If an item does arrive damaged please notify us within 3 working days otherwise we cannot file a complaint with the couriers.
How good are the qualities of your beds?
Our beds are very high quality. For our leather beds we use PU leather instead of PVC as it is better quality and lasts longer. We buy our beds from the same factories as UK’s biggest high street stores, the quality is the same but the big difference is the price.
Why are your prices so cheap?
We buy our items direct from factories all over the world, hence there is no ‘middle man’ to take their cut, and we pass this saving on to you the customer.
Do you price match?
Yes we price match. Please call us on 0115 9867439 and we can then advise further
Do you offer a warranty with your items?
Yes all of our items come with a 12 month warranty, some mattresses come with a 5 year warranty but this will be listed within the item page.
Will you assemble the bed?
Sorry, we are unable to offer an assembly service.
Do you deliver weekends?
Yes we can arrange weekend delivery for you for an extra £10.
Do you deliver in the evenings?
Unfortunately our couriers only deliver between 8AM-6PM
Will you take the bed upstairs?
Please note, due to health and safety reasons, the courier driver can only deliver furniture to your doorstep, he is not allowed to enter your premises!
